Privacy Policy

Privacy Policy of Move with MB.

Move With MB Physiotherapy (“we”, “us”, “our”) is committed to protecting your privacy and managing your personal and health information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services in Austral, NSW.

What information we collect

We collect personal information that is necessary to provide high-quality physiotherapy care. This includes details such as your name, date of birth, address, contact information, and relevant health information including medical history, current conditions, injuries, and treatment notes. In some cases, we may also collect information about your referring practitioner, such as your GP or specialist, as well as billing and payment details. Health information is considered sensitive information under Australian law and is handled with strict confidentiality.

How your information is collected

Your information is primarily collected directly from you when you book or attend an appointment, complete intake forms, or communicate with us via phone, email, or our website. With your consent, we may also receive relevant information from other healthcare providers involved in your care to ensure a coordinated and effective treatment approach.

Why we collect your information

We collect and use your personal information for the purpose of providing physiotherapy assessment, diagnosis, treatment, and rehabilitation services. This includes developing and managing your treatment plan, communicating with you regarding appointments or clinical care, processing payments and health fund claims, and meeting our legal and regulatory obligations. We may also use your information for administrative purposes such as record keeping and improving our services.

Disclosure

In certain circumstances, your information may be disclosed to third parties. This may include your GP, specialists, or other healthcare providers involved in your care, as well as private health insurers or third-party payers for the purpose of processing claims. We may also disclose information where required or authorised by law. We will not use or disclose your personal information for marketing purposes without your consent.

Storage and Security

We take reasonable steps to ensure your personal information is stored securely and protected from misuse, loss, unauthorised access, modification, or disclosure. Information may be stored electronically within secure practice management systems (currently Cliniko) or in physical records kept in a secure location. We retain your records in accordance with legal requirements and professional standards.

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate, incomplete, or outdated. Requests for access or correction can be made by contacting us using the details below, and we will respond within a reasonable timeframe.

Cookies and Website Data

Our website may collect limited non-identifiable information, such as browser type, device information, and pages visited, to help improve user experience. This information does not personally identify you.

Complaints

If you have any concerns or believe your privacy has been breached, you are encouraged to contact us directly so we can investigate and resolve the issue. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner for further assistance, whos contact details are:

Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Post:    GPO Box 5218 Sydney New South Wales 2001

Website: https://www.oaic.gov.au/privacy/privacy-complaints/

Updates to this Policy

We will update this policy from time to time, to reflect any changes in our information handling practices or the law or both. The latest update will always be available on our website. 

Contact Details:

Move With MB Physiotherapy

Phone: 0420 603 839

Email: movewmb@gmail.com